REAL OPS – Privacy Policy

Last updated: 07 December 2025

REAL OPS (“we”, “us”, “our”) provides a digital software platform for creative and performance marketing agencies.

This Privacy Policy explains how we collect, use and protect your information when you use our website or platform.

By using REAL OPS, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you provide directly:
Your name, email address, agency name, team size, country and other workspace details you submit during setup. We also collect the email addresses of team members you invite so we can create their accounts and provide access to the platform.

Usage information:
Basic technical data about how you interact with the platform, such as device type and general activity within your workspace.

Payment information:
All payment and billing information is collected and processed by Paddle, our Merchant of Record.
We do not store or have access to your full payment details.

2. How We Use Your Information

We use your information to:
Provide access to the REAL OPS platform.
Set up and manage your workspace.
Communicate with you about updates, onboarding and support.
Improve and maintain the functionality of the service.
Ensure the security and integrity of your account.

We do not sell or share your personal information with third parties for marketing purposes.

Legal basis for processing:
We process your information based on the performance of a contract (platform access), our legitimate interest (service improvement and security) and compliance with legal obligations (financial and security requirements).

3. Payment Processing (Paddle)

All payments, invoicing, billing and tax calculations are handled by Paddle.
Paddle collects personal and billing information necessary to process your subscription.
You can review Paddle’s privacy practices at https://www.paddle.com/legal/privacy.

4. Cookies and Analytics

REAL OPS uses basic cookies for platform functionality and session management.

We may use lightweight analytics tools to understand usage patterns and improve the service.
We do not use advertising or marketing cookies.

5. International Data Transfers

If we transfer data outside the European Economic Area, we use legal safeguards such as Standard Contractual Clauses or equivalent protections to ensure your information remains secure.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss or misuse.
However, no online service can guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to operate your workspace and comply with legal obligations.
If you close your account, we may retain minimal records as required by law.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including access, correction or deletion.
To exercise these rights, contact us at support@realops.app.
You also have the right to lodge a complaint with your local data protection authority.

9. Third-Party Services

REAL OPS may use trusted service providers to support platform operations, such as hosting, security and email delivery.
These providers only receive the information necessary to perform their functions.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
If changes are significant, we will notify users by email or through the platform.
Continued use of REAL OPS indicates acceptance of the updated policy.

11. Contact Information

For questions about Privacy Policy, contact us at:

support@realops.app
Belgrade, Serbia